Privacy Policy
Last updated: 15 January 2025
At darionquelyx, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial analysis tools and software services.
We're based in Randwick, NSW, and we follow Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles. If something in this document seems unclear, just reach out. We're here to help.
What Information We Collect
Running a financial software platform means we need certain information to make things work properly. Here's what we collect and why it matters.
Information You Provide Directly
When you sign up or use our services, you share information with us voluntarily. This includes:
- Your name, email address, and phone number when creating an account
- Business details if you're registering as a company user
- Payment information when you subscribe to our services
- Financial data you input into our analysis tools
- Questions or feedback you send through our support channels
- Profile preferences and notification settings
Information Collected Automatically
Like most online platforms, our systems gather technical data when you use our software. This helps us keep things running smoothly and spot potential issues before they become problems.
- Device information including browser type, operating system, and screen resolution
- IP addresses and general location data
- How you navigate through our platform and which features you use most
- Session duration and login timestamps
- Error logs and performance metrics
How We Use Your Information
We're not in the business of hoarding data. Everything we collect serves a specific purpose related to providing you with reliable financial analysis tools.
| Purpose | Details |
|---|---|
| Service Delivery | Processing your financial data, generating reports, and maintaining your account access |
| Communication | Sending account updates, responding to support requests, and sharing important service changes |
| Platform Improvement | Analyzing usage patterns to enhance features and fix technical issues |
| Security | Detecting suspicious activity, preventing fraud, and protecting user accounts |
| Legal Compliance | Meeting Australian financial reporting requirements and regulatory obligations |
Marketing Communications: We occasionally send updates about new features or educational content related to financial analysis. You can opt out of these emails anytime by clicking the unsubscribe link at the bottom of any message. We'll still send you essential account-related notifications regardless of your marketing preferences.
Data Sharing and Third Parties
We don't sell your personal information. Period. However, running a modern software platform means working with some trusted partners who help us deliver our services.
Service Providers We Work With
- Cloud hosting providers who store our data securely in Australian data centres
- Payment processors who handle subscription transactions
- Email service providers for account notifications and support communications
- Analytics tools that help us understand how people use our platform
- Customer support software to manage and respond to your queries efficiently
All these partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us. We vet them carefully and regularly review their security practices.
Legal Requirements
Sometimes we're required by law to share information with government authorities. This might happen if we receive a valid court order, need to comply with tax regulations, or are responding to legitimate law enforcement requests. When this occurs, we only share what's legally required and nothing more.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to do it.
- Access Your Data: You can request a copy of all personal information we hold about you. We'll provide this in a commonly used electronic format within 30 days of your request.
- Correct Inaccuracies: If you spot incorrect information in your account, you can update most details directly through your profile settings. For data you can't change yourself, contact our support team.
- Delete Your Account: You can close your account at any time. We'll delete your personal information within 60 days, though we may need to retain some data for legal compliance purposes.
- Export Your Data: Want to take your financial data elsewhere? We provide export functionality for all information you've uploaded to our platform.
- Restrict Processing: In certain situations, you can ask us to limit how we use your information while we address a concern you've raised.
- Object to Processing: If you believe we're using your data inappropriately, you have the right to object and we'll review the situation.
To exercise any of these rights, send an email to help@darionquelyx.com with "Privacy Request" in the subject line. We'll need to verify your identity before processing requests that involve accessing or changing your data. This usually means confirming details from your account or asking you to log in.
Data Security Measures
Financial data deserves serious protection. We use multiple layers of security to keep your information safe from unauthorized access, loss, or misuse.
Technical Safeguards
- End-to-end encryption for all data transmitted between your device and our servers
- AES-256 encryption for stored data at rest
- Regular security audits and penetration testing by independent experts
- Automated backup systems with encrypted storage
- Multi-factor authentication options for account access
- Intrusion detection systems monitoring for suspicious activity
Organizational Measures
Technology alone isn't enough. Our team follows strict protocols to maintain data security:
- Limited employee access to personal data on a need-to-know basis
- Comprehensive background checks for all staff handling sensitive information
- Regular security training and awareness programs
- Incident response procedures tested quarterly
- Secure disposal protocols for data we no longer need to retain
Despite our best efforts, no system is completely immune to security risks. If we detect a data breach that affects your information, we'll notify you within 72 hours and explain what happened, what data was involved, and what steps we're taking to address it.
Data Retention
We don't keep your information longer than necessary. Here's how long we typically retain different types of data:
Active Account Data: We maintain your account information and financial data for as long as your account remains active.
Closed Account Data: After you close your account, we delete most personal information within 60 days. Some data may be retained for up to 7 years to meet Australian tax and financial reporting requirements.
Transaction Records: Payment and billing information is kept for 7 years in accordance with Australian tax law.
Support Communications: Customer service records are typically kept for 3 years to help us improve our services and resolve any follow-up issues.
Technical Logs: Server logs and usage analytics are usually retained for 90 days unless needed for security investigations or legal matters.
International Data Transfers
Our primary data storage is within Australia. However, some of our service providers operate globally, which means your information might occasionally be processed in other countries.
When this happens, we ensure these providers meet Australian privacy standards or have equivalent protections in place. We use standard contractual clauses approved by the Australian government and only work with companies in jurisdictions recognized for adequate privacy protections.
If you're accessing our services from outside Australia, your data will be transferred to and processed in Australia according to Australian privacy laws.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to make things work properly and understand how people use our services. When you first visit, you'll see options to control which cookies you're comfortable with.
Essential Cookies
These are necessary for basic functionality like keeping you logged in and remembering your preferences. You can't disable these without breaking core features of the platform.
Analytics Cookies
We use these to understand which features are most useful and where people encounter difficulties. This helps us prioritize improvements. You can opt out of analytics tracking through your browser settings or our cookie preferences panel.
Managing Your Cookie Preferences
Most browsers let you control cookies through their settings. You can block all cookies, accept them all, or get notified when a site wants to set one. Keep in mind that blocking certain cookies might affect how well our platform works for you.
Children's Privacy
Our services are designed for adults and businesses. We don't knowingly collect information from anyone under 18 years old. If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately and we'll delete it.
Changes to This Policy
Privacy regulations and our services evolve over time. When we update this policy, we'll post the new version here with a revised date at the top. Significant changes will be communicated directly through email to all active account holders at least 30 days before they take effect.
We encourage you to review this policy periodically. Your continued use of our services after changes take effect means you accept the updated terms.
Privacy Complaints
If you believe we've mishandled your personal information or violated Australian privacy laws, you have the right to lodge a complaint. Here's the process:
- Send a detailed complaint to help@darionquelyx.com with "Privacy Complaint" in the subject line. Include specific details about what happened and when.
- We'll acknowledge your complaint within 3 business days and assign someone to investigate who wasn't involved in the original issue.
- You'll receive a written response within 30 days explaining our findings and any corrective actions we're taking.
- If you're not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner.
Questions About Privacy?
If something in this policy is unclear or you have specific questions about how we handle your data, we're happy to explain in more detail.